Privacy Policy

1. Information We Collect

1.1 Personal Information

When you book a bicycle tour or contact us, we may collect personal information including but not limited to:

• Full name and contact details (email address, phone number)
• Billing and shipping addresses
• Payment information and transaction details
• Date of birth and emergency contact information
• Dietary restrictions and health information relevant to tour participation
• Passport details for international tours

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To process your bookings, arrange bicycle tours, and provide customer support
• Communication: To send booking confirmations, tour updates, and respond to your inquiries
• Payment Processing: To process transactions securely and prevent fraudulent activities
• Personalization: To customize your experience and recommend tours that match your preferences
• Marketing: To send promotional materials about new tours and special offers (with your consent)
• Website Improvement: To analyze usage patterns and enhance our website functionality
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that assist us in operating our business (payment processors, accommodation providers, tour guides)
• Business Partners: Local tour operators and bicycle rental companies necessary for tour execution
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition of our company

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.